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Shipping & Returns

Shipping Policy

Standard Processing time for all orders is 2-3 business days.

If your order is placed before 2pm Mountain standard time, it will be processed the same day.

Business days are Monday-Friday excluding weekends & holidays.

For prom, pageant, and all other special occasion dresses

Standard shipping including processing time is 5-7 business days

and is also depending on availability. ​

Expedited shipping is available. Please call 719.399.4842 or

email: csrep@hausofgowns.com to get rates.

We only accept orders from and ship to within the US including

Puerto Rico, Hawaii and Alaska.

Return & Exchange Policy

We hope that our customers love their dresses

But for whatever reason you are unsatisfied with your dress we now accept returns:

All refunds must be issued back to the credit card that was used.

No cash refunds will be given.

All returns will be accessed a $35.00 re-stock fee 

We will gladly accept returns if you call us within 2  business days of receiving the dress and get a Return Authorization Number. (RA#)

If your item is damaged, please call 719.399.4842  or email: csrep@hausofgowns.com within 24 hours of receiving the item for a RA # so we can get you a replacement dress immediately.

The dress must be returned unworn and in original packaging and with all tags. If the dress returned has been worn or has no tags and has no RA # we will issue an in-store credit minus a $35.00 re-stock fee 

We value our customers and want your experience to a fabulous one.

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